Refund Policy
We offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.
Return Eligibility
To be eligible, items must be unused, in original packaging, with tags, and accompanied by proof of purchase. To start a return, contact us at glossygoodness1@gmail.com. Returns must be sent to House # A-577 Street # 7 MOHALLAHA WORKSHOPI, Raja Bazar Rawalpindi . Items sent without prior approval will not be accepted.
Damages & Issues
Inspect your order upon arrival. If it is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized items.
- Personal care products (e.g., beauty items).
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards.
Exchanges
To exchange an item, return it first. Once accepted, place a new order for the replacement.
EU 14-Day Cooling-Off Period
For orders shipped to the European Union, you may cancel or return within 14 days for any reason. Items must be unused, with original packaging and proof of purchase.
Refunds
Once received and inspected, refunds are processed within 10 business days to the original payment method. If not received after 15 business days, contact glossygoodness@gmail.com.